Terms and Conditions
§ 1 Scope of Application, Contracting Parties
(1) These General Terms and Conditions (hereinafter “GTC”) apply to all contracts for the purchase of admission tickets for events organised by the Deutsche Ensemble Akademie e.V., Schwedlerstraße 2–4, D-60314 Frankfurt am Main (hereinafter referred to as the ‘Organiser’), which are concluded via the online ticket shop at soundport-frankfurt.com.
(2) The sole contracting party is Deutsche Ensemble Akademie e.V.
(3) These GTC apply exclusively to consumers within the meaning of § 13 of the German Civil Code (BGB). Separate provisions apply to business customers.
§ 2 Scope of Services, Tickets
(1) The Organiser offers tickets for cultural events (concerts, readings, etc.) via the ticket shop.
(2) Upon successful purchase, the purchaser acquires the right to attend the respective event.
(3) The tickets are sent as personalised e-tickets by email to the email address stored in the account.
(4) There is no entitlement to exchange, return or refund of the ticket price – except in the event of the event being cancelled.
§ 3 Account Requirement, Registration
(1) Tickets may only be purchased following prior registration and the creation of a personal account in the ticket shop.
(2) The purchaser must provide accurate information upon registration and keep this information up to date.(3) The account is personal and non-transferable. The purchaser must keep their login details confidential.
§ 4 Conclusion of the Contract
(1) The display of tickets in the online shop does not constitute a legally binding offer, but rather an invitation to place an order.
(2) The contract is concluded when the organiser confirms acceptance of the order by means of a separate order confirmation sent by email.
(3) The text of the contract is stored by the organiser and can be viewed in the customer’s account.
§ 5 Prices, Payment, Due Date
(1) All prices include statutory VAT.
(2) The following payment methods are available:
PayPal, Apple Pay, Google Pay, SEPA direct debit
(3) The purchase price is due immediately upon conclusion of the contract. In the case of SEPA direct debit, the account will be debited once the direct debit mandate has been issued.
(4) In the event of late payment, the organiser reserves the right to withdraw from the contract and to block the ticket.
§ 6 Delivery, Dispatch of Tickets
(1) The tickets will be sent as e-tickets by email to the address stored in the account.
(2) Tickets are usually dispatched within 24 hours of receipt of payment.
(3) The purchaser must ensure that the email address provided is correct and that they are able to receive emails.
§ 7 Right of withdrawal
(1) Pursuant to Section 312g(2)(9) of the German Civil Code (BGB), there is no right of withdrawal for contracts for the provision of services in connection with leisure activities.
(2) This applies in particular to tickets for concerts and events with a fixed date.
(3) A separate notice of cancellation rights is therefore not required.
§ 8 Liability
(1) The organiser shall be liable without limitation in cases of wilful misconduct and gross negligence.
(2) In cases of slight negligence, the organiser shall only be liable for breaches of material contractual obligations (cardinal obligations).
(3) Liability for damages resulting from injury to life, limb or health remains unaffected.
§ 9 Data Protection
(1) The organiser collects and processes personal data exclusively in accordance with the statutory provisions of the GDPR and the BDSG.
(2) Further information on data protection can be found in the privacy policy at soundport-frankfurt.com.
§ 10 Amendments to the Terms and Conditions
(1) The organiser reserves the right to amend these Terms and Conditions to the extent necessary to adapt them to changes in the legal framework or to close loopholes in the provisions.
(2) The customer will be notified of any amendments by email. Unless the customer objects within 14 days, the new Terms and Conditions shall be deemed to have been accepted.
§ 11 Final Provisions
(1) The law of the Federal Republic of Germany shall apply.
(2) The place of jurisdiction shall be Frankfurt am Main, insofar as permitted by law.
(3) Should any provision of these Terms and Conditions be invalid, the remainder of the contract shall remain valid.